Do you work in a store? Do you sell or repair computer equipment? Are you a waiter or waitress or do you serve food in some form? If you do and are teetering on the edge of sanity, then it‘s probably your customers who are doing it to you. This document is for you.
Learn the fourteen archetypes of difficult customers, learn how to profile them by detecting and identifing the elements of each type, learn why they display these behaviors, and how each type relates to the others.
If you are one of the millions of people who make a living serving others, you owe it to yourself to build up your listening skills, build up your defenses, by learning how to read, predict, and defuse the people most likely to blow up in your face. Learn the bomb-squad techniques.