January 18, 2007
Defusing Difficult Customers: The Bomb Squad Techniques
It gives me great pleasure to announce to you my inclusion of, to me, a very important document — Defusing Difficult Customers: The Bomb Squad Techniques, which you may enjoy at your leisure here. Please note that I encourage you to print out this document, to email it around to people who might need it, and to add any suggestions you think prudent. We all experience extreme difficulty when it comes to other people, and any tool for mitigating the anxiety and suffering they bring is beneficial, to put it lightly.
Posted by Rob at 06:11 PM | Comments (0)